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Terms of use

Terms & Conditions

By using our (Amlaki) services, you agree to our terms of service. Please read the terms & conditions carefully before using our services.

Product information:
Natural herbal beauty products can make you look and feel great. Natural herbal skincare products are skin-friendly. They contain botanical ingredients which are rich in vitamins, minerals and antioxidants which are free from artificial fragrances. ‘Amlaki’ has become one of the most trusted names in the herbal cosmetics industry. Amlaki has been taking utmost care of customer’s beauty needs with its vast line of products that are 100% natural and safe.

Product image:
We do product photography by ourselves. The real product may vary from the image given on the website or social media because of lighting and other issues. But we try to be accurate as much as possible.

Product Price:
Product price can be changed any time without any prior notice. We reserve the right at any time to modify or discontinue any Product and Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
The delivery charge is not included in the product price which is shown on the website or social media.

Delivery Charge:
The delivery charge is calculated based on customer location. It can be changed any time without any prior notice.
Check the current delivery charges here.

Delivery time:
We generally deliver products within Dhaka from 48 to 72 hours from the order approval time. And outside Dhaka, it may take up to 72 to 144 hours from the order approval time. But we cannot be held responsible for late delivery caused by any incident beyond our control or by the delivery company.

Product availability:
We manage our stock properly and immediately remove the purchase option from the product page that is not available. But still we do guarantee the availability of all the products of your order. In this type of situation, we will let you know. You may receive the order without the product or cancel the order. If you’ve paid through our online payment gateway, your money will be refunded within 5 working days. Please check our refund policy.

Order Cancellation:
Amlaki promises to deliver quality and authentic products to their customers. Therefore, Amlaki always runs Quality Control Checks after receiving the ordered product. Amlaki reserves all rights to cancel any order of the customer after finding any quality issue from Quality Control Checks of the ordered product, as Amlaki aims to give its customers the best online shopping experience.
Amlaki also reserves all rights to cancel any order if the ordered product is unavailable or if it is out-of-stock. Product unavailability cannot be predetermined or predicted by Amlaki, whether it is caused due to unavoidable inventory management issues, website management issues, vendor stock update issues or any other unpredictable reason.

Customer support:
We believe we have awesome customer support. Our customer support agents are very friendly and motivated to help you on any of your concern. But customer support may be delayed because of heavy pressure or holiday.

 Usage result of the products:
We do not guarantee the results written on the product details. Results may vary from person to person. We are also not held responsible if any damage happens to your skin or health after using any product as we do not manufacture any products ourselves.

Product suggestion:
Sometimes customers may want suggestions about shades or products from us. But we do not guarantee that our suggestion will be 100% perfect. So we recommend you to surf online communities or read our product reviews.

Governing Law:
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the applicable laws governing eCommerce in Bangladesh.

Changes To Terms Of Service:
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information:
Questions about the Terms of Service should be sent to us at info@amlaki.org